Our Mission, Vision and Values

Above all else, we are committed to the care and improvement of human life. In recognition of this commitment, we will strive to deliver high quality, cost-effective health care in the communities we serve. We are backed by the resources and research of Hospital Corporation of America (HCA), one of the largest health care organizations in the nation.

HCA Value Statements:

We recognize and affirm the unique and intrinsic worth of each individual.
We treat all those we serve with compassion and kindness.
We act with absolute honesty, integrity and fairness in the way we conduct our business and the way we live our lives.
We trust our colleagues as valuable members of our healthcare team and pledge to treat one another with loyalty, respect and dignity.
We recognize and reward innovation.
We strive to exceed customers' expectations.
We have a bias for action; striving not to bog down in bureaucracy.
We celebrate our diversity while focusing on our common values and principles.
We promote patient safety through systems and processes designed to reduce medical errors.
HCA Service Principles
Make a positive first impression
Be professional - always look your best
Communicate with kindness and compassion
Anticipate customer needs and keep them informed
Respect the dignity and privacy of others
Act like an owner
Be a team player
Go the extra mile
Follow-up and follow through
Initiate improvements based on continuous feedback.

Learn more about our commitment to patient safety

Our Commitment to Patient Safety: Patient Safety is one of the most important issues at Clear Lake Regional Medical Center. Learn about our commitment to patient safety and how you can become an active participant in your healthcare.