Webster, TX -- Check-in kiosks are now available in the Clear Lake Regional Medical Center emergency department lobby. Patients can check-in quickly with the swipe of a driver’s license or credit card.
The kiosks are similar to those at an airport. A patient selects their preferred language, either English or Spanish, and swipes a driver’s license or credit card. Patients may also enter their name manually. Patients will then be asked to enter their reason for visiting the emergency department from a drop down box or enter their reason manually.
Walk-in patients experiencing any life threatening symptoms will bypass the kiosk and see the triage nurse immediately. Should a patient with life threatening symptoms begin to register, the kiosk will flash a message in red to stop and see the nurse immediately. Additionally, patients less than five years old or greater than 65 years will be flagged for attention with the triage nurse.
Staff is available in the ED lobby to assist all patients.
Check-ins are kept in sequential order on an electronic log, ensuring that the arrival date and time are accurately reflected in the patient record. Patients will be seen/triaged based on established clinical processes.
“Millions of self-service transactions take place each year in many industries and the kiosk makes the check-in process more convenient,” says Vivian McDuffie, RN, ED nurse director. “We live in a technology driven world and patients expect us to keep pace, from check-in through treatment.”
Benefits of the kiosk include improved patient satisfaction by eliminating the paper ED check-in process, two language options, better managed information and accurate and automated capture of patient arrival time.
About Clear Lake Regional Medical Center
Clear Lake Regional Medical Center is a full-service hospital offering inpatient and outpatient medical, surgical and specialty services. The campus includes Level II Trauma Capabilities, Neuroscience Institute, The Heart & Vascular Hospital, Breast Diagnostic Center, Wound Care Center, a level III Neonatal ICU, the area’s only Pediatric Emergency Department and Pediatric ICU, and a comprehensive range of services for patients of all ages. With a medical staff of more than 850, Clear Lake Regional Medical Center employs more than 2,100 medical professionals and has served the community for more than 40 years. In 2013, Clear Lake Regional Medical Center invested $92 million in an expansion and renovation project that enhanced services to better serve the Bay Area Houston community. For more information, call 281-332-2511 or visit online at www.clearlakermc.com. For the latest news and updates, visit our website at http://www.clearlakermc.com or stay connected with us on Facebook and Twitter.
About HCA Gulf Coast Division
HCA Gulf Coast Division is a comprehensive network of hospitals, outpatient surgery centers, emergency centers, and diagnostic imaging facilities. It offers a complete continuum of specialized health programs and services that meet the needs of Greater Houston and South Texas’ residents and businesses. HCA affiliated facilities in the Gulf Coast Division include: 13 hospitals, 8 ambulatory centers, 6 off-campus emergency centers, and a regional transfer center that provides one-phone-call access and support for patient transfers into and out of the HCA Gulf Coast Division Affiliated Hospitals, as well as access to ground and air transportation within a 150-mile radius. For more information, visit our website at www.HCAGulfCoast.com.